Terms of use

1. General and acceptance of terms

Welcome to NITARTI — a technology platform for real-time monitoring, control and alerts for infrastructure and facilities, operated by Science App Ltd, company no. 515462216 (hereinafter: "NITARTI" or “the Company”).

Any use of the platform — including registration, hardware installation, monitoring services, opening a service ticket, providing professional services, connecting as a development partner or making a payment — constitutes full and binding acceptance of these terms. Anyone who disagrees should refrain from use.

These terms apply to all users: business and private customers, municipalities and public bodies, contractors and site managers, professionals and development partners.

Accompanying policies forming an integral part of this engagement: Privacy policy, Cookies policy, Website terms, and, for platform customers, a liability waiver, payment and cancellation policy, and warranty and enquiries policy, provided upon contracting.

2. Definitions

• “Platform” — the NITARTI platform and its components: hardware, controllers, sensors, servers, dashboard and app.
• “Customer” — a party contracting with NITARTI for monitoring, control or related services.
• “Professional” — an independent technician or service provider connected to the service ticket layer.
• “Development partner” — a business using NITARTI infrastructure to develop and operate its own IoT product.
• “Monitoring data” — all data collected from sensors and controllers, including measurements, alerts, events and logs.
• “Alert” — an automatic message sent when configured thresholds are exceeded.

3. Description of services

NITARTI provides five service lines, each of which may have specific provisions:

1. Industrial and commercial refrigeration monitoring — connecting refrigerators, freezers and cold rooms; monitoring temperature, doors, current and gas; alerts and remote diagnostics.
2. Municipal management system — centralised municipal control: shelter readiness and remote opening, water and electricity consumption, electrical panels, lighting, panic buttons and municipal operations centre integration.
3. Worker monitoring and safety on construction sites and in buildings — worker badges and location, panic buttons, hazardous-zone detection, electrical cabinet monitoring, water and flood detection.
4. IoT platform for development partners — cloud infrastructure, API, device and permission management, dashboards, billing and optional white-label branding.
5. Service requests and spare parts — opening tickets, assigning professionals, documenting work, managing spare parts and closing the service loop.

The actual service scope, modules and monitored units will be specified in the order, quotation or individual agreement.

4. Account, registration and permissions

• Registration is permitted from age 18 for persons legally capable of entering a contract. Users acting for an organisation represent that they are authorised to bind it.
• Users are responsible for keeping credentials confidential and for all activity in their account. Suspected misuse must be reported immediately.
• Customers are responsible for configuring organisational permissions and deciding who may view data, approve actions and perform remote control.
• NITARTI may suspend an account for a breach of terms, debt, suspected fraud or expiry of a required document, such as a professional's licence or insurance.

5. Alerts and their limitations

• Alerts rely on configured thresholds and rules, functioning sensors, mobile or internet connectivity and power. False alerts and undelivered alerts may occur due to factors beyond the company's control.
• An alert is not a professional determination of a fault's cause. The customer is responsible for investigation, decisions and action.
• Customers must maintain valid alert channels — phone, email and app — and ensure they are checked.
• The platform does not independently perform physical actions except remote-control actions knowingly configured and activated by the customer, such as opening a shelter door or disconnecting a circuit.

6. Service availability and maintenance

NITARTI will work towards a monthly availability target of 99% for the software layer, excluding planned maintenance windows announced in advance where possible. This target excludes failures in external infrastructure — electricity, mobile carriers, internet providers or cloud services — and customer equipment. Any agreed service credits are detailed in the agreement.

7. Customer obligations and installation

• The customer will provide safe access to the installation site and functioning power and communications infrastructure.
• Equipment must not be modified, dismantled, moved or connected to other components without company approval. Such changes may invalidate the warranty and compromise data reliability.
• The customer will periodically check sensor operation and routinely maintain the monitored equipment itself.
• The customer is responsible for all permits and licences required for installation and operation on its premises, and for compliance with safety requirements and labour law.
• The platform does not replace operational backup. The customer will maintain independent emergency procedures for outages.

8. Service tickets and spare parts layer

• When connecting customers with independent professionals, NITARTI is solely a connecting technology platform. It does not perform repairs and is not responsible for the quality, standard or results of a professional's work. That responsibility belongs solely to the person performing it.
• No employment, agency or representation relationship exists between NITARTI and professionals.
• Professionals must hold a valid refrigerant-handling licence where required and current professional liability insurance, and update their expiry dates in the platform. Accounts will be suspended automatically upon expiry.
• Payment, holding, cancellation and dispute-review mechanisms are governed by the payment and cancellation policy and the warranty and enquiries policy.

9. Specific provisions — municipal management

• Engagement with a municipality or public body is also subject to its specific agreement and procurement law; the specific agreement prevails in a conflict.
• Remote-control capabilities, such as opening or closing shelters, are used only by authorised municipal personnel under the municipality's responsibility. NITARTI supplies the technology and does not make operational or security decisions.
• The platform does not replace Home Front Command instructions, municipal emergency procedures or periodic physical readiness inspections required by law.
• Integration with municipal operations centres and third-party systems follows agreed specifications. NITARTI is not responsible for those third-party systems' operation.

10. Specific provisions — worker monitoring and safety

• The customer — employer, main contractor or site manager — bears sole responsibility for lawful use of the worker module, including informing workers, obtaining consent and complying with labour and privacy law. See section 4 of the privacy policy.
• The platform does not replace a safety officer, safety plan, inspections or personal protective equipment. The “dress code” indicator is an aid and does not determine compliance with safety requirements.
• Worker location is reported at relative resolution and depends on connectivity. Areas with difficult reception — basements, car parks and high floors — may have inaccuracies or reporting gaps.
• A panic button generates only a platform alert. Pressing it does not call emergency services. The customer must maintain a defined human response procedure.

11. Specific provisions — IoT platform for development partners

• NITARTI grants the partner a limited, non-exclusive, non-transferable licence to use the infrastructure and APIs solely for the term and purposes of the engagement.
• Partners bear sole responsibility towards their end users, including their own terms and privacy policy, support, billing and the quality of their product.
• With white-label branding, partners must not represent NITARTI as liable to their customers or offer commitments, warranties or SLAs on its behalf.
• Reverse engineering, bypassing rate limits, accessing other tenants' data or using the infrastructure for a directly competing service are prohibited.
• Use of NITARTI hardware, controllers or firmware is subject to OTA updates and version procedures set by the company.

12. Payments, subscriptions and cancellations

• Prices, billing structure — hardware, installation, monthly subscriptions per monitored unit, service tickets and fees — and payment dates are set in the quotation and agreement. Prices are in shekels plus statutory VAT unless stated otherwise.
• Monthly subscriptions renew automatically until cancellation notice. Private customers retain cancellation rights under the Consumer Protection Law, 5741–1981, including cancellation through any channel used for contracting and a lawful pro-rata refund.
• Payments are processed by an authorised external payment provider. NITARTI is not a financial institution and does not hold funds as trustee.
• Late payment may result in service suspension after reasonable advance notice.
• Full details are in the payment and cancellation policy.

13. Hardware warranty

Hardware supplied by the company has a 12-month warranty from installation, covering manufacturing or component defects. It excludes intentional damage, misuse, unauthorised installation or modification, water, lightning, flooding, corrosion, rodents and force majeure. Full details are in the warranty and enquiries policy.

14. Limitation of liability

• NITARTI is not liable for indirect or consequential damage, lost profit, loss of reputation or lost business opportunities.
• Liability for direct damage is limited to the greater of the customer's actual payments in the 12 months before the event or NIS 10,000. For service-ticket transactions, it is limited to the fee the company charged for that transaction.
• These limits do not apply to intentional harm or gross negligence and do not diminish mandatory rights of private customers.
• Nothing here derogates from the liability waiver, which is the binding source for the liability cap and its exceptions.

15. Intellectual property

All intellectual property in the platform, software, firmware, interfaces, algorithms, design, name and NITARTI trademarks belongs solely to the company. The engagement grants a licence only and transfers no ownership. Copying, reproduction, publication, reverse engineering and derivative works require prior written approval.

16. Prohibited uses

• Unlawful use, including covert tracking of people without legally required notice and consent.
• Attempting to access, disrupt, overload or test platform security without written permission.
• Accessing another customer's or organisation's data, sharing credentials or selling access to a third party.
• Entering false information, impersonation or using unapproved equipment.

17. Indemnification

Users will indemnify NITARTI for damage, expenses or third-party claims arising from breach of these terms, unlawful platform use, failure to meet notice and consent obligations towards workers or end users, or user acts or omissions, including reasonable legal costs.

18. Force majeure

The company is not liable for failure or delay in performing obligations due to circumstances beyond its reasonable control, including war, emergencies, hostilities, natural disasters, strikes, epidemics, power outages, communications or cloud provider failures, cyberattacks or competent authority orders.

19. Termination

Either party may terminate with the notice specified in the agreement. Platform access ends on termination. Customers may request a data export within 14 days after termination, as detailed in theprivacy policy. The company may suspend or terminate immediately for a material breach, misuse or unpaid debt.

20. Changes to terms

The company may update these terms. Material changes, including rates, fees, payment mechanisms or liability scope, take effect 14 days after notice to registered users and publication on the website. Continued use constitutes acceptance.

21. Governing law and jurisdiction

These terms are governed exclusively by Israeli law. Exclusive jurisdiction belongs to the competent courts of the Haifa District. Mandatory rights of private customers under the Consumer Protection Law and Standard Contracts Law are preserved.

22. Contact